Shipping policy
Shipping Policy
Last Updated: September 2026
Thank you for shopping with OraOra! We’re excited to get your order to you. Please review our shipping information below.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed. Processing times may be slightly longer during holidays, promotional periods, or periods of high order volume.
Estimated Delivery Times
Estimated delivery times vary depending on your location and the shipping method selected at checkout.
- Canada: approximately 5–12 business days
- United States: approximately 5–12 business days
- International: approximately 7–20 business days
Please note that these are estimated delivery times and are not guaranteed. Customs processing, weather, carrier delays, holidays, and other circumstances outside our control may affect delivery.
Shipping Costs
Shipping costs are calculated and displayed at checkout based on your destination, order details, and available shipping method.
If a free-shipping promotion is available, the applicable terms will be displayed on our website or during checkout.
Order Tracking
When tracking is available, you will receive a shipping confirmation email containing your tracking information once your order has been shipped.
Please allow some time for tracking information to update after your package has been handed over to the carrier.
International Orders & Customs
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country or region.
Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product price or shipping fee.
Incorrect Shipping Address
Please make sure your shipping information is complete and accurate before placing your order.
If you notice an error in your shipping address, contact us as soon as possible. Once an order has been processed or shipped, we cannot guarantee that the address can be changed.
Additional shipping charges may apply if an order needs to be reshipped because an incorrect or incomplete address was provided.
Lost, Delayed, or Damaged Packages
If your package appears to be significantly delayed, lost, or arrives damaged, please contact us with your order number and relevant photos (if applicable).
We will review the situation and assist you with the next appropriate steps. Please note that delivery delays caused by the shipping carrier or circumstances outside our control may require additional investigation.
Multiple Packages
In some cases, items from the same order may be shipped separately. If this happens, you may receive multiple packages or tracking numbers at no additional shipping cost unless otherwise stated.
Contact Us
If you have any questions about shipping or your order, please contact the OraOra Customer Support Team:
Email: shaojiezhang795@gmail.com
Small Things, Big Happiness. ♡
— OraOra